Effective September 7, 2026 · Version 1.1
These terms apply to garage door service plans sold by YZS LLC, doing business as Joe’s Doors Garage Door Services.
The short version
- What you get — an annual tune-up (two on Premium), discounted repairs, priority scheduling, a free hurricane-readiness check on your first visit, and a Joe’s Doors labor warranty that never expires while you’re a member.
- Your warranty — plan tune-ups automatically satisfy the maintenance requirement in our Limited Warranty, the labor warranty on every Joe’s Doors job stays in force for as long as you’re a member, and you pay no trip charge on warranty visits.
- What it costs — from $16.99 per month or $179 per year for one standard door. Your exact price is shown at checkout before you pay.
- It renews by itself — automatically, at the same price, until you cancel.
- Free first year — if you used a promotional code, your first year is free and the second year is charged in full on your anniversary date.
- Cancelling — any time, online, no phone call needed. You keep everything you have paid for until the period ends.
- On your statement — charges appear as JOES DOORS SVC PLAN.
1. Who you are contracting with
These terms are between you and YZS LLC, a Florida limited liability company doing business as Joe’s Doors Garage Door Services (“Joe’s Doors”, “we”, “us”). By enrolling in a service plan you agree to these terms. Payments are processed by Stripe. Charges appear on your card or bank statement as JOES DOORS SVC PLAN. If you do not recognize a charge, please contact us before disputing it — we can almost always resolve it faster than your bank can.2. What a plan covers
Each plan covers a set number of garage doors at one property. If you have doors at more than one address, each address needs its own plan.- Basic — standard, non-insulated residential doors up to 16 ft wide by 7 ft high. One tune-up per year, 10% off repair labor, 5% off accessories.
- Standard — residential doors over 16 ft wide or over 7 ft high, and any insulated door or door with windows regardless of size. One tune-up per year, 15% off repair labor, 10% off accessories, unlimited phone consultation.
- Premium — custom doors with cladding, high-lift and other special lift systems, and commercial doors. Two tune-ups per year, 20% off repair labor, 15% off accessories, unlimited phone consultation.
3. Your first visit
We will contact you to schedule your first tune-up and will schedule it to take place within 30 days of the day you join, subject to your availability. The first visit includes a free hurricane-readiness check at no extra charge. If we cannot reach you, or you are not available within that window, the obligation to schedule within 30 days does not carry forward — but your tune-up entitlement for the year remains, and we will schedule it when you are ready.4. Price, billing and automatic renewal
Your price depends on the plan you choose, whether you pay monthly or annually, and how many doors are covered. The exact amount and billing frequency are shown at checkout before you pay, and on the receipt we email you afterwards. Prices for a single door start at $16.99 per month or $179 per year on Basic, $24.99 per month or $259 per year on Standard, and $37.99 per month or $389 per year on Premium. Each additional door at the same property costs less than the one before it. Your plan renews automatically. A monthly plan is charged every month on the same date. An annual plan is charged once a year on the anniversary of the day you joined. We charge the payment method you gave us at checkout, at the same price you are paying now, and we keep doing so until you cancel. We email you a receipt for every charge. If we ever change the price of your plan, we will tell you by email at least 30 days before the change takes effect, and you may cancel before then.5. Promotional codes and the free first year
We sometimes give customers a promotional code, usually with a new garage door installation, that makes the first year of an annual plan free. If you used one, this section is the important one. A free first year is a discount on your first payment, not a free plan. Your first annual payment is reduced to $0.00. Twelve months later, on the anniversary of the day you joined, your plan renews automatically and is charged in full at the normal annual price for your plan and door count — for example $259.00 for a one-door Standard plan. It then renews every year after that until you cancel. We will email you a reminder before that first paid charge. You can cancel at any point during your free year, or after the reminder and before the charge, and you will never be billed. See section 6. Promotional codes are single use, are tied to the customer we issued them to, and cannot be transferred, sold or combined with another offer. They apply to annual plans only.6. Cancelling
You can cancel at any time, for any reason, without speaking to anyone. Manage or cancel your plan yourself at our billing portal (https://billing.stripe.com/p/login/eVq9ASbq63SK5yrbix3Je00) — enter the email address you used at checkout and we will send you a secure link. The same link is in every receipt we send you. You can also email [email protected] and we will do it for you. Cancelling stops the next charge; it does not end your current period. If you cancel part-way through a paid year or month, your plan stays active until the end of that period. You keep your tune-up entitlement and your repair discounts for the whole period you paid for, and we will still come out for any visit booked before your end date. After that date the plan ends, the discounts stop, and the warranty benefits in section 9 end as described there. Satisfaction guarantee. If you are not satisfied with a tune-up, tell us within 30 days of the visit and we will return and put it right, or refund that plan year, at your choice. Except as set out above, payments already made are not refundable, because the entitlement they bought remains available to you until the period ends.7. Scheduling, access and your property
Tune-ups are carried out during normal business hours by appointment. We need safe access to the door and the opener; if a locked gate, an alarm, a pet or a blocked garage prevents us working, we will reschedule, and a repeatedly missed appointment may use up that visit for the year. Please tell us about gate or access codes when you join or when we call to book. You are responsible for the accuracy of the service address you give us.8. Discounts on repair labor and accessories
Your member discount applies to the labor portion of repairs and to accessories (openers, keypads, remotes, seals, screens) purchased from us for the covered property while your plan is active. It does not apply to garage door sections, panels, springs or other replacement parts, to work at other properties, to work carried out before you joined, to warranty claims, or where another discount or promotion already applies. A tune-up is a service and safety inspection with adjustment. It does not include parts, and it does not include repairs identified during the visit — those are quoted separately, at your member discount.9. Your warranty
Maintenance requirement met. Our Limited Warranty (joesdoors.com/warranty-policies/general-warranty/) is void if the door has not had a documented professional tune-up in the past 12 months (6 months for commercial, high-cycle and custom doors). Your plan tune-ups meet that requirement automatically and we keep the records, so you never need to prove maintenance to us. Note that a missed or repeatedly rescheduled tune-up (section 7) can leave the door without a tune-up in a 12-month window — if that happens, the Limited Warranty’s maintenance condition is not met until the next tune-up is completed. Labor warranty that doesn’t expire. For as long as your plan stays active without a gap, the labor warranty on any repair or installation Joe’s Doors has performed for you remains in force — it does not expire at the standard 1 year. This covers labor only and follows the Limited Warranty’s terms and exclusions in all other respects. If your plan lapses, the labor warranty reverts to its original 1-year term measured from the original work date; if that year has already passed, labor coverage ends on the lapse date. Gold Bar labor. If your Clopay door carries the Gold Bar hardware upgrade, the labor to replace a Gold Bar part under Clopay’s warranty is covered while you are a member. No trip charge. Warranty visits carry no trip charge while your plan is active. Call us first. The Limited Warranty’s requirement that you contact us before anyone else works on the door applies to members too — and as a member, you’re at the front of the line with a next-business-day target. These benefits are provided by Joe’s Doors in addition to, and separately from, any manufacturer’s warranty on your door, opener or accessories.10. What a plan does not cover
- Parts, springs, openers, panels and any replacement components.
- Damage from storms, flooding, impact, vandalism, attempted forced entry, or work by anyone other than us.
- Repairs made necessary by work you or another company performed before we inspected the door.
- Doors that were not installed to code, or that have been modified by someone else.
- Commercial or high-cycle doors on a Basic or Standard plan.
- Doors at any address other than the one covered by that plan.