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General Warranty

Effective September 7, 2026 · Version 2.0
This warranty is issued by YZS LLC, doing business as Joe’s Doors Garage Door Services (“Joe’s Doors”, “we”, “us”), to the original customer named on the invoice.

The short version

1. What is covered

Repairs to an existing door. If a part we installed, or work we performed, fails because of a defect in materials or workmanship, we will repair it — or if it can’t be repaired, replace it — at no charge for parts for as long as you own the door. Labor is free for 1 year from the date of the repair; after that, labor and the trip charge in section 6 apply.

New installations — doors, openers, screens and accessories. We warrant our installation workmanship for 1 year from the installation date. The product itself — door sections, hardware, springs, windows and finish; opener motor and electronics; screen fabric and mechanism — is covered by the manufacturer’s warranty, which you receive with your invoice:

Manufacturer warranties are typically limited to the original purchaser and are not transferable; please read the one that applies to your product.

Clopay doors. As a Clopay Advanced Authorized Dealer, we provide our 1-year installation warranty on Clopay residential doors through the Clopay Residential Garage Door Installation Warranty form, which we complete and give you at installation. That form governs the installation warranty on Clopay doors. Everything else on this page — lifetime repair parts, service plan benefits, the trip-charge waiver — is provided by Joe’s Doors separately and in addition to it.

Clopay Gold Bar hardware upgrade. We can equip your new Clopay residential door with heavy-duty ball-bearing rollers, extended-life springs rated for 20,000 cycles (double the standard 10,000), and 14-gauge QuietFlex heavy-duty hinges and brackets. With the upgrade, Clopay warrants those rollers, hinges and springs for as long as the original purchaser owns the door. Gold Bar is a parts warranty from Clopay; the labor to replace a Gold Bar part is covered by our 1-year labor warranty, or for as long as your service plan is active. Gold Bar is available on residential doors only and is not transferable.

2. How long coverage lasts, and who it belongs to

Coverage begins the day the repair or installation is completed. It belongs to the customer named on the invoice, cannot be transferred, and ends when you sell the property or no longer own the door. Work invoiced before September 7, 2026 carries the labor warranty term printed on that invoice.

3. What you must do to keep this warranty

a) Register it. Register your warranty within 30 days at joesdoors.com/warranty-policies/register/. It takes a minute. If you don’t, we may ask for proof of purchase before honoring a claim.

b) Keep the door maintained — this is a condition of coverage. A garage door is the largest moving object in your home, and South Florida’s heat, humidity and salt air wear out springs, rollers, hinges and hardware faster than anywhere else in the country. This warranty requires a professional tune-up at least once every 12 months (every 6 months for commercial, high-cycle, oversized or custom doors), performed by a licensed garage door professional and documented with an invoice or service record. If the door has not had a documented professional tune-up within the 12 months (or 6 months, as applicable) before a claim, this warranty is void. Failures caused by lack of maintenance — worn or unbalanced springs, dry rollers and hinges, loose hardware, misadjusted opener forces — are never covered.

The easiest way to meet this requirement is a Joe’s Doors service plan: we schedule the tune-up, perform it, and keep the record. Plan members never need to prove maintenance.

c) Call us first — and don’t let anyone else touch it. If something goes wrong, stop using the door and contact us before doing anything else. We aim to be on site within 2 business days and will offer an appointment within 5 business days at most (business days are Monday–Friday, excluding federal holidays). Service plan members get priority scheduling with a next-business-day target. If you, a handyman, or another company attempts a repair or adjustment before we have inspected the door, that part and the labor to repair or replace it are no longer covered. If we cannot offer you an appointment within 5 business days of your call, tell us in writing (email or text is fine) and you may use another licensed garage door company without losing coverage on the rest of the door.

d) Pay in full. This warranty is conditional on full payment of the invoice. An unpaid balance voids the warranty until it is paid.

4. What is not covered

5. How to make a claim

Call 954-799-9787 or email [email protected] with your name, service address and invoice number, and describe the problem. We will confirm whether it’s covered before any chargeable work.

6. Trip charge

Warranty visits carry no trip charge during the labor warranty period. After the labor warranty ends, a trip charge (minimum $79; the exact amount depends on the job and is confirmed before we come out) applies to warranty visits on lifetime-covered parts — the parts themselves remain free. Service plan members pay no trip charge on any warranty visit while their plan is active.

7. Service plan members

While your Joe’s Doors service plan is active without a gap:

If your plan lapses, the labor warranty reverts to the standard 1-year term measured from the original work date; if that year has already passed, labor coverage ends on the lapse date. Full plan terms: joesdoors.com/policies/service-plans/.

8. Your rights

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Implied warranties, where they cannot be excluded, are limited to the duration of the express labor warranty above.